Customer Care

Contact Information

Promise                                                                                                                    As an ongoing commitment to market research Data Collection and Tabulation excellence, RTNielson provides the following PROMISE to ensure our clients the highest level of customer satisfaction:

• We PROMISE that providing a Quality service will be paramount in working on each and every project.
• We will adhere to all agreed project timelines and specifications as outlined in the project agreements.
• All market research data will be safeguarded and held in the strictest confidence.
• We will strive to ensure that you as a client are completely satisfied with our services.

Purpose
The RTNielson Customer Care Center exists to provide our clients with a convenient, reliable method of dealing with problems or concerns they may have regarding research projects we have conducted on their behalf.

We believe that satisfied customers are the foundation of any successful business. We are dedicated to providing our clients with the best possible service and customer satisfaction possible. For this reason, we have created a special department, the Customer Care Center, which is devoted entirely to developing and maintaining high-level internal and external standards of customer satisfaction.

Quality Control
The customer care center monitors all of our internal divisions on a regular basis to insure that quality control is maintained throughout the RTNielson organization. We work steadily to upgrade and improve our operating procedures. We know that clear, accurate communication between the various departments within our company leads to improved efficiency and better research for all of our clients.

Customer Satisfaction Surveys
At the completion of every project, we invite our clients to voluntarily participate in an online customer satisfaction survey. This short but effective survey allows our customers to provide us with timely feedback about their recently completed research studies. Our goal is to discover if any aspects of the project were unsatisfactory and then to take immediate action to identify, understand and correct the problem.
We would like to emphasize that our Account Executives and Project Managers are also very experienced and skilled problem solvers. They expect to be contacted whenever a concern with a project occurs. We request that our clients contact their AE or PM immediately whenever a difficulty regarding a project arises.

Some clients are unable to respond to our invitation to participate in online customer satisfaction surveys, so we always call such clients and offer them the opportunity to take the survey via the telephone.

Conclusion
The primary goal of the RTNielson Company is to provide our customers with opinion and market research service they can rely upon, project after project. We value and appreciate every one of our clients. We are determined to earn their continued support.