RTNielson ® Customer Care Center

Contact Information

Purpose
The RTNielson ® Customer Care Center exists to provide our clients with a convenient, reliable method of dealing with problems or concerns they may have regarding political polling projects or voter contact services we have conducted on their behalf.

Satisfied customers are the foundation of any successful business. We are dedicated to providing our clients with the best possible service and customer satisfaction possible. For this reason, we have created a special department, the Customer Care Center, which is devoted entirely to developing and maintaining high-level internal and external standards of customer satisfaction.

Quality Control
The Customer Care center monitors all of our internal divisions on a regular basis to insure that quality control is maintained throughout the RTNielson ® organization. We work steadily to upgrade and improve our operating procedures. We know that clear, accurate communication between the various departments within our company leads to improved efficiency and better research for all of our clients.

Customer Satisfaction Surveys
At the completion of every project, we invite our clients to voluntarily participate in an online customer satisfaction survey. This short but effective survey allows our customers to provide us with immediate feedback about their recently completed projects. Our goal is to discover if any aspects of the project were unsatisfactory and then to take immediate action to identify, understand and correct the problem.
We would like to emphasize that our Account Executives and Project Managers are also very experienced and skilled problem solvers. They expect to be contacted whenever a concern with a project occurs. We request that our clients contact their AE or PM immediately whenever a difficulty regarding a project arises.

Some clients are unable to respond to our invitation to participate in online customer satisfaction surveys. We always call these clients and offer them the opportunity to take the survey via the telephone.

Conclusion
The primary goal of the RTNielson ® Company is to provide our customers with political polling and voter contact services they can rely upon, project after project. We value and appreciate every one of our clients. We are determined to earn their continued support.